Feel Good Massage Chair Warranty & Returns

Bedworld is an authorised Western Australian stockist of Feel Good Massage Chairs. When you buy one of our Feel Good massage chairs in Perth, your chair is covered by a manufacturer's warranty provided directly by Feel Good Massage Chairs. This page explains what that warranty covers, how to make a claim, and how returns work for chairs bought from Bedworld.

Who Provides Your Warranty?

Your massage chair warranty is provided by the manufacturer, Feel Good Massage Chairs, not by Bedworld.

Feel Good handles all warranty claims, assessments, troubleshooting, spare parts, repairs and technician visits directly. For warranty help, please contact Feel Good Massage Chairs first.

We're still here for you. If you're unsure who to contact, or need a copy of your Bedworld tax invoice, call our Osborne Park team on (08) 9242 4333 and we'll point you in the right direction.

Warranty Periods by Massage Chair

Massage chair warranties run for 2 to 5 years, depending on the model:

Massage chair	Warranty	Provided by
AeroFlex	5 Years	Feel Good Massage Chairs
Phantom Rovo Dual Core	5 Years	Feel Good Massage Chairs
Galaxy Dual Core	5 Years	Feel Good Massage Chairs
Miyakiwa Hikari Dual Core	5 Years	Feel Good Massage Chairs
Genesis Plus Dual Core	5 Years	Feel Good Massage Chairs
3D Shiatsu	3 Years	Feel Good Massage Chairs
The Elysian	2 Years	Feel Good Massage Chairs

Products bought for commercial use, and small appliances, carry a 1-year warranty.

What the Manufacturer's Warranty Covers

Feel Good warrants its massage chairs against material defects under normal household use during the warranty period. Cover includes the chair's motors, controls and electronics.

If a covered fault occurs, Feel Good will supply spare or replacement parts, repair the chair, or replace the chair or part, at its discretion, at no charge to you.

In-Home Service in Metro Areas

For covered faults, Feel Good provides in-home service in metro areas, including parts and labour, at no charge. Feel Good will arrange a time that suits you for a technician to visit.

Lifetime Structural Frame Warranty

Feel Good also offers a lifetime warranty on the structural frame of its massage chairs.

Optional Lifetime Warranty Package

Feel Good offers an optional Lifetime Warranty Package for a one-off fee of $980, extending cover beyond the standard 2 to 5-year period.

What the Warranty Doesn't Cover

Feel Good's warranty does not cover:

Incorrect installation, repairs by anyone not authorised by Feel Good, or an unsuitable electrical or power supply
Damage from power loss, power surges or electrical disturbances, or from the chair being dropped
Misuse, abuse, abnormal use or placing the chair somewhere unsuitable
Not following the operating instructions, or a lack of regular maintenance
Products that have been modified
Normal wear and tear, including surface marks, softening or hardening of foams, fabric pilling and natural markings in leather
Wear at attachment points such as stitching and zips
Damage from floods, fire or accidents
Loss of use of the chair while it's being repaired or waiting for parts

Warranty Conditions

Condition	What it means
When cover starts	From the date you receive your chair. If there's no delivery receipt, cover starts three days after dispatch.
Proof of purchase	Keep your Bedworld tax invoice. Feel Good will ask for it when you make a claim.
Non-transferable	The warranty can't be transferred to another person or another product.
Pre-approval	All repairs and replacements must be approved by Feel Good before any work is done.
Your help with claims	Feel Good may ask for details, photos or videos of the fault to work out the right fix.
Outside the warranty period	Service after your warranty ends is charged for parts and labour.
Timing	Service options, parts availability and response times can vary.

How to Make a Warranty Claim

Find your Bedworld tax invoice. Lost it? Call us on (08) 9242 4333 and we'll send a copy.
Contact Feel Good Massage Chairs on 1300 804 682, or complete the Repair and Support Claim form on the Feel Good warranty page.
Describe the problem, with photos or a short video if you can.
Feel Good will troubleshoot with you and, if needed, approve and book a repair, replacement part or technician visit.

Recently bought your chair? Register it with Feel Good using the same Repair and Support Claim form, so your details are on file if you ever need help.

Returns and Refunds for Massage Chairs

Faulty Chairs

If your chair develops a fault, contact Feel Good Massage Chairs on 1300 804 682. A Feel Good technician will inspect the chair and, based on their report, repair or replace it. Faults caused by misuse or mishandling are not eligible for a refund or exchange. You can also contact our team at Bedworld at any time and we'll help you through the process.

Change of Mind

Please choose carefully, and try your chair in our Osborne Park showroom before you buy. Change-of-mind refunds are not normally offered, including where:

You change your mind after purchase, or no longer need the chair
The chair is different from what you expected, or how it looked online or in store
You bought the chair to help with a health concern and it didn't meet that purpose (if you have a medical condition, please talk to your healthcare provider before buying)

Requests are assessed individually. If a change-of-mind return is approved, you may receive a refund or store credit, less any return and recovery fees.

Return Conditions

If a return is approved:

The chair must be in as-new condition, repacked in its original packaging with all accessories, including power cords and remote controls.
You must follow the return instructions given to you.
A 15% restocking and inspection fee applies.
Delivery and installation costs are non-refundable, and return shipping is at your expense unless otherwise arranged.
Refunds go back to your original payment method. Please allow 3 to 4 weeks.

Note: Feel Good's 40-day money-back guarantee is offered only on purchases made through Feel Good's own website. It does not apply to massage chairs bought from Bedworld.

For all other Bedworld products, see our Bedworld return policy.

Your Rights Under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The manufacturer's warranty is in addition to these rights and doesn't limit them.

Massage Chair Warranty FAQs

Q1. Who provides the warranty on Feel Good massage chairs bought from Bedworld?

The manufacturer, Feel Good Massage Chairs. Bedworld is an authorised WA stockist, and Feel Good handles all warranty claims, parts and repairs directly.
Q2. How long is the warranty on my massage chair?

2 to 5 years, depending on the model. See the table above, or the warranty section on each product page.
Q3. Who do I call if my massage chair stops working?

Call Feel Good Massage Chairs on 1300 804 682. If you need your invoice or aren't sure who to contact, call Bedworld on (08) 9242 4333.
Q4. Will a technician come to my home in Perth?

Feel Good provides free in-home service for covered faults in metro areas, including parts and labour.
Q5. Does the 40-day money-back guarantee apply to chairs bought from Bedworld?

No. That guarantee applies only to purchases made through Feel Good's own website, not to in-store purchases.
Q6. Can I return a massage chair if I change my mind?

Change-of-mind returns aren't normally offered. Any request is assessed individually and, if approved, a 15% restocking fee applies. That's why we recommend trying chairs in our Osborne Park showroom first.
Q7. Can I transfer my warranty if I sell the chair?

No. The warranty can't be transferred to another person or product.