Privacy Policy
Bedworld ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This policy explains what we collect, how we use it, and how it's handled differently depending on whether you shop our in-store/online Bedworld range or our Online Exclusive range (third-party suppliers' items).
1. Information We Collect
We may collect:
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Contact details — name, email, phone number, delivery and billing address
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Order information — items purchased, order history, payment confirmation (we do not store full card numbers — payments are processed securely by our payment providers)
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Account information — if you register an account with us
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Communications — enquiries via email, phone, live chat, or WhatsApp
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Website usage data — via cookies and analytics tools (see Section 5)
2. How We Use Your Information
We use your information to:
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Process and deliver your order (in-store pickup, Perth delivery, or Australia-wide shipping)
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Communicate with you about your order, returns, or refund requests
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Provide customer support
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Send marketing communications, where you've opted in (you can unsubscribe at any time)
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Improve our website and product range
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Meet our legal and accounting obligations
3. How Your Information Is Shared
Bedworld Products (in-store & online)
Information for these orders is handled directly by Bedworld and shared only with the service providers needed to fulfil your order — our payment processor, delivery/courier partners, and IT/hosting providers (this store runs on Shopify).
Online Exclusive Products (Third-party suppliers' items)
For orders from our online-exclusive range, your name, delivery address, and order details are shared with the relevant third-party supplier/warehouse who ships the item directly to you, and with the delivery carrier they use. These suppliers are contractually required to only use your information to fulfil your order.
We do not sell your personal information to third parties.
We may also disclose information where required by law, to enforce our policies, or to protect the rights, property, or safety of Bedworld, our customers, or others.
4. Payment Security
Payments are processed through secure, PCI-compliant third-party payment gateways (including options such as Shop Pay, PayPal, and major card providers). Bedworld does not store your full payment card details.
5. Cookies
Our website uses cookies to:
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Keep your cart and session active
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Remember your preferences
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Understand how visitors use our site (analytics)
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Support advertising and marketing (where applicable)
You can accept or decline non-essential cookies via the cookie banner on our site, and manage cookie preferences through your browser settings at any time.
6. Data Storage & Security
Your data is stored securely using our e-commerce platform (Shopify) and associated service providers, with industry-standard security measures in place. While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure.
7. Your Rights
Under the Australian Privacy Principles, you have the right to:
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Request access to the personal information we hold about you
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Request correction of inaccurate information
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Opt out of marketing communications at any time
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Ask us questions about how your data is handled
To make a request, contact us using the details below.
8. Third-Party Links
Our website may link to third-party sites (including supplier or partner sites for online-exclusive products). We are not responsible for the privacy practices of external websites — please review their own privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "last updated" date.
10. Contact Us
For privacy-related questions or requests, contact:
Bedworld — Osborne Park, Perth
Phone: +61 8-9242 4333
Email: sales@bedworldonline.com.au
Contact form
If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au
Related Policies
Return Policy | Refund Policy | Terms and Conditions | Disclaimer
