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30 Night Comfort Guarantee
Adore It Or Exchange It - Bedworld's 30 Night Comfort Guarantee
Congratulations on Your New Mattress
Buying a new mattress is a big decision and a worthwhile investment, you spend about a third of your life in bed, so comfort really matters. It's completely normal for your body to take time to adjust to a new sleep surface. Based on our experience, this adjustment period usually takes around 30 nights.
What If It's Not the Right Fit?
When choosing a mattress, most people only try it in the showroom for a few minutes. Sleeping on it at home, night after night, is a very different experience. That's why every mattress purchased in-store at Bedworld is backed by our 30 Night Comfort Guarantee, so you can shop with confidence, knowing you have time to be sure.
To qualify, you'll need to purchase an approved Protect-A-Bed mattress protector at the same time as your mattress. This keeps your mattress in perfect, hygienic condition should you need to return it, allowing us to donate it to one of our charity partners rather than sending it to landfill.
Not Happy? No Problem.
If you're not completely happy with your new mattress after sleeping on it for at least 30 nights, simply reach out to the Bedworld store where you made your purchase. Our team will talk you through your options and help you find a mattress that's a better fit.
Full Terms & Conditions
Important: The original tax invoice must be submitted for all claims under this policy.
Eligibility and Guarantee Period
- Adjustment Period: You must allow your body to adjust to your new mattress for a minimum of 30 nights from the date of delivery before an exchange can be requested.
- Guarantee Window: Exchanges are only available at the end of 30 nights, following the date your mattress is delivered. No claims can be made after this period ends.
- Purchaser Only: This guarantee is non-transferable and only applies to the original purchaser with valid proof of purchase.
Conditions for Exchange
- One Exchange Limit: The guarantee is limited to one exchange per mattress item. Once a replacement mattress is received, no further exchanges will be made.
- Required Accessories: A Protect-A-Bed mattress protector from Bedworld must be purchased at the same time as the mattress and must be clearly shown on your tax invoice.
- Condition of Mattress: The guarantee is voided if the mattress is soiled or damaged in any way. To assess condition, you must submit five photographs from different angles, including a view of the base/bed frame.
- Size Restriction: The replacement mattress must be the same size as the original (e.g. King for King).
- Purchase Location: All exchanges must be arranged through the store where the mattress was originally purchased.
- Final Decision: The final decision to exchange a mattress is at Bedworld's discretion, made after all information has been collected.
Fees and Pricing for Exchange
- Pricing Basis: Exchanges are calculated on the Recommended Retail Price (RRP) of both the original and replacement mattress as at the date of replacement, regardless of any original promotional, discounted, or floor stock clearance pricing.
- Service & Delivery Fees: A service fee applies for delivery and pick-up of the original mattress, and new delivery charges apply for the replacement mattress.
- Higher RRP Replacement: If the replacement has a higher RRP, you must pay the difference, plus all applicable new delivery charges, plus an additional $180 service fee, before pickup and delivery.
- Lower RRP Replacement: If the replacement has a lower RRP, no refund is given for the price difference.
Mattress Protector Requirement
- An approved waterproof mattress protector must be purchased at the same time as the mattress and appear on the same invoice.
- The mattress protector must be used from the first night and for the entire time the mattress is used.
- Any mattress that is stained, soiled, or damaged will not be eligible for exchange.
Bed Base & Support
- Your mattress must be used on a suitable bed frame or base.
- If using timber slats, they must be no more than 7cm apart.
- A support centre is required where applicable.
- If the mattress is not properly supported by the recommended bed frame, the Comfort Guarantee will be cancelled. The store may request to inspect the bed frame or base.
Exclusions
- The Comfort Guarantee applies to standard in store mattresses bought only.
- Custom orders, special-size mattresses (e.g. caravan mattresses), and Floor Stock Clearance models are not covered.
- The 30 Night Comfort Guarantee is secondary to the manufacturer's warranty and does not affect that warranty.
Your Consumer Rights
This Comfort Guarantee is in addition to, and does not replace, your rights under Australian Consumer Law and any manufacturer's guarantee. You remain entitled to a replacement or refund for a major failure, and to repair or replacement where goods are not of acceptable quality.
