Cart
0
Shipping Policy
This Shipping Policy explains how we deliver orders placed through bedworldonline.com.au, including delivery methods, timeframes, and what to expect before your goods arrive. For Perth metro-specific delivery information, see our Perth Metro Delivery page.
Shipping Charges
Shipping charges are calculated based on your postal code and the size/weight of the items in your order, and will be shown before you complete checkout. If your postal code doesn't appear when finalising your order, please call our showroom directly and we'll provide a delivery quote.
Delivery Methods
- 1-man or 2-man delivery service, depending on the size and weight of your order.
- Flat-area (ground floor) delivery as standard, with upstairs delivery available on request with extra charges.
- In-store pickup from our Osborne Park showroom, for customers who prefer to collect their order at no cost.
- Old mattress and bed base pickup, available for an additional charge — let us know at the time of purchase if you'd like this arranged.
Estimated Delivery Timeframes
- Mattresses: generally around 2–10 working days from purchase, though many in-stock items qualify for same-day or next-day delivery within the Perth metro area.
- Furniture and bedroom suites: typically one to eight weeks depending on the specific item, as some pieces are made to order or sourced from external suppliers.
- Online Exclusive products (third-party suppliers' items): shipped Australia-wide directly from supplier warehouses; delivery timeframes 7 to 14 business days after shipped and may vary by supplier and are shown on the product page.
These are general estimates only — delivery periods vary by product, and exact timing depends on stock availability and your location. Delays may occasionally occur due to circumstances outside our control (courier delays, supplier stock issues); we'll keep you informed if this affects your order.
Online Sales & Showroom Viewing
Purchases made through this website are processed as online sales. Where a product is on display in our Osborne Park showroom, you're welcome to view it in person before or after ordering online. Any advice provided by our team, in-store or online, is general in nature — the final purchasing decision is always yours.
Order Verification
pFor your security and ours, our admin team may occasionally need to confirm order details before dispatch — including verifying that your identification matches the payment method used. If this applies to your order, we may ask you to confirm in writing that you authorise Bedworld to process payment, and to provide identification and payment confirmation. This step helps protect our customers against fraudulent transactions.
Product Warranty
All products sold by Bedworld carry the relevant manufacturer's factory warranty. See our 10-Year mattress manufacturer Warranty page for details on mattress coverage, or your product's warranty card for specific terms.
Questions About Your Delivery
Call our Osborne Park showroom on (08) 9242 4333 for any questions or clarifications regarding your delivery, or contact us here.
