Return Policy
As a proudly Perth-based family business, our team at Osborne Park is here to help with any return enquiry.
Bedworld sells two types of products, each with its own return terms:
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Bedworld Products — our own mattresses, bed frames, and bedroom furniture, available in-store in Perth and online.
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Online Exclusive Products (Third-party suppliers' items) — third-party items sold online only, shipped Australia-wide, not stocked in our Perth store.
Please read the relevant section below before purchasing. All returns are handled in accordance with Australian Consumer Law (ACL).
Please inspect all goods as soon as possible after delivery to confirm they match your order and are in good condition. Report any faulty, defective, or damaged items to us as soon as possible.
For assistance, call us on +61 8-9242 4333, visit us in-store at Osborne Park, or contact us here.
1. Bedworld Products — Return Policy
(In-store Perth purchases, and online purchases of Bedworld's own mattresses, bed frames & bedroom furniture)
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Reporting window: If goods arrive faulty, defective, or damaged, this must be reported to us within 3 days of delivery.
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How to report: Email us with photographic evidence of the fault/damage, a detailed description of the issue, and your invoice or proof of purchase from Bedworld.
Send to: sales@bedworldonline.com.au or bedworldonline@gmail.com
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Our management will assess the goods and evidence provided and determine the outcome — replacement, repair, or refund — in line with Australian Consumer Law. A replacement or refund applies where there is a major issue; repair or replacement may apply where the item fails to meet acceptable functionality.
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Change of mind is not accepted. "Change of mind" means reconsidering a purchase after the fact (e.g. not liking the colour, look, or feel of the product). We do not return or refund on this basis.
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Billabong Mattresses (Slumbercare): These are limited-edition and manufactured with varied surface mix-and-match fabrics as standard. This is normal and may differ from showroom display models — it is not grounds for a return.
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All returns, refunds, or replacements for Bedworld Products are assessed and processed at the discretion of Bedworld management, Osborne Park, Perth.
Floor Stock Clearance Items
Floor stock clearance items (including mattresses, bed frames, headboards, and other bedroom furniture) are sold "as is, where is" and:
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Cannot be refunded, returned, or replaced
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Must be thoroughly checked by the customer before purchase
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Pre-existing marks or defects (e.g. scratches) are not grounds for return
2. Online Exclusive Products (Third-party suppliers' items) — Return Policy
(Third-party products listed under "Online Exclusives" — online order only, not available in-store, shipped Australia-wide)
You must provide photographic and/or video evidence plus a detailed description of the fault to: sales@bedworldonline.com.au or bedworldonline@gmail.com
Returns/refunds are not available for:
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Products with SKUs starting V28, V40, V63, or V77 may carry different change-of-mind terms — contact our team to confirm before purchase.
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Some online-exclusive items ship from warehouses outside Perth, which may extend return shipping times.
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Our 30-Night Comfort Guarantee does not apply to Online Exclusive mattresses (third-party suppliers' items), as these fall outside the Bedworld in-store mattress range.
How to Submit a Change-of-Mind Request (Online-Exclusive items only)
Change-of-mind requests are considered only for Online Exclusive products, and only where goods are unopened and in original packaging.
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Choose carefully — we do not accept change-of-mind returns except in limited cases below. If goods are faulty, we will first attempt a repair or fix within a reasonable time.
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Email your request to
sales@bedworldonline.com.au or bedworldonline@gmail.com with images/videos showing the item unopened in its original packaging, and your reason for return.
Important: Do not dispose of a faulty item — it may need to be returned for inspection. Do not send items back without prior consultation with us; refunds will not be issued for unsolicited returns. Returns caused by incorrect/incomplete delivery details, or unclaimed deliveries, are treated as change-of-mind returns.
See our Refund Policy document for what is deducted once a change-of-mind request is approved.
Questions about a specific order? Contact our Bedworld Osborne Park team — we're proud to serve customers across Perth and all of Australia.
Related Policies
Refund Policy | Terms and Conditions | Privacy Policy | Disclaimer
